Returns & Exchanges
We want you to be completely satisfied with your Velasca products, which is why we offer a 30-day return window for all unworn items in their original packaging. Our process is designed to be as seamless as our Italian craftsmanship, ensuring a smooth experience for every customer.
Request a Return
Log into our online portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original Velasca box and attach the prepaid shipping label provided in your confirmation email.
Drop Off or Collection
Drop your parcel off at any authorized courier point or schedule a home collection through our logistics partner's website.
Quality Check & Refund
Once our artisans inspect the returned items, we will process your full refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing