Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and services.
Where are Velasca products made?
All our shoes and accessories are handcrafted in Montegranaro, Italy, by skilled artisans who have been perfecting their trade for generations.
How do I determine my correct size?
We recommend consulting our detailed Size Guide located on each product page. Our footwear generally follows standard European sizing; if you are between sizes, we suggest sizing down.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find the perfect fit.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days within Europe and 5-7 business days for international destinations.
How should I care for my leather shoes?
To preserve the quality of the leather, we recommend using a cedar shoe tree after every wear and applying a high-quality cream or wax polish every few weeks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods like Klarna and Apple Pay.